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ONLINE SUPPORT
For online support requests and any questions regarding your orders, you can contact us via our WhatsApp support line or by email.
Our customer support team is available from 10:00 AM to 5:00 PM to provide you with the best possible service. Messages and requests received outside of our business hours will be reviewed on the next working day, and we will get back to you as soon as possible.
Please do not hesitate to contact us with any questions or support requests.
WhatsApp Support: 0540 505 05 23
Email: info@jardindusoleil.co
PAYMENTS
All payments made through our website are securely processed through PayTR and iyzico, our trusted payment infrastructure providers. Once your payment has been successfully completed, your order will be processed and the preparation process will begin.
If you have any questions or require assistance regarding the payment process, you can contact our customer support team via WhatsApp or email.
SHIPPING & TRACKING
Once your payment has been confirmed, your order will be prepared and dispatched as soon as possible through our fulfilment warehouse.
Orders are securely shipped from our UK fulfilment warehouse using our contracted delivery partners. Delivery times may vary depending on the shipping address and the operational conditions of the carrier.
Once your order has been dispatched, you will receive your tracking information so you can follow the progress of your delivery.
If you have any questions regarding the shipping or delivery process, please feel free to contact our customer support team.
RETURNS
You may exercise your right of withdrawal and request a return within 14 days from the date you receive your order.
Once you notify us of your intention to exercise your right of withdrawal, the product must be handed over to the carrier for return within 14 days.
Returned items must be unused, unwashed, undamaged, in resalable condition, and returned complete with their original packaging. For hygiene reasons, returns are not accepted for underwear and personal-use products.
Returns must be made through our contracted delivery partners. Please contact our customer support team to receive the relevant return shipping instructions before sending your package.
Once the product has been received by us, it will undergo the necessary quality checks. Refunds for items that meet our return conditions will be processed through the original payment method within the applicable legal timeframe.
If you have any questions regarding the return process, please feel free to contact our customer support team.
